What is LuckyStones.pk? LuckyStones.pk is an online store where you buy natural gemstones and jewelry. You get real stones, clean quality, and safe delivery across Pakistan.
Are all gemstones original? Yes, all stones are natural and carefully selected. We do not sell fake or lab-made stones.
Can I trust the quality of the stones? Yes, you get stones that are checked and verified. Each stone is packed safely and delivered in the best condition.
Do you sell ready-made jewelry or only loose stones? You get both. You can buy loose stones or ready-made rings, bracelets, and pendants.
Do you offer custom jewelry? Yes. You can request custom rings or pendants with your selected stone.
ORDERING & PAYMENT
How do I place an order? Choose your product, select your size, add it to the cart, go to checkout, fill your details, and place the order.
Is Cash on Delivery available? Yes, Cash on Delivery is available in all cities of Pakistan.
Can I cancel my order? Yes, you can cancel within 12 hours. After shipping, the order cannot be canceled.
What if I entered the wrong address? Contact us immediately. If the parcel is already shipped, you may need to pay reshipping charges.
Do you offer bank transfer or online payment? Yes, if available at the time of purchase. You can confirm during checkout.
SHIPPING & DELIVERY
How long does delivery take? Delivery usually takes 2 to 5 working days for major cities and 3 to 7 days for other areas.
Do you offer international shipping? Right now, we only deliver within Pakistan.
How can I track my order? You can ask for your tracking number after your order is shipped.
What if my parcel is damaged? Contact us within 48 hours with clear photos or videos. We will help you with a replacement or refund.
What courier service do you use? We ship through trusted courier companies that offer safe and fast delivery.
RETURNS, REFUNDS & SIZING
What is your return policy? You can request a return only if you get a wrong or damaged product. You must inform us within 48 hours.
Can I return custom-made jewelry? No, custom orders are not eligible because they are made especially for you.
What if the stone does not look exactly like the picture? Stones have natural color and pattern variations. Small differences are normal and not considered defects.
How do I know my ring size? You can measure using our Size Guide or contact us for help. You can measure your finger with paper or a ring that already fits.
Do you offer replacements for damaged items? Yes, if the item arrives damaged or incorrect, we offer a replacement after verification.
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